We understand that there may be times when you need to return an item to us. We have a simple and straightforward returns policy to make the process as easy as possible for you.
Incorrect or Damaged Orders
If you receive an incorrect or damaged order, please contact us within 48 hours of receiving your order. We will then arrange for the return of the goods and either replace the item or issue a full refund.
Changed Your Mind
If you have changed your mind about an item you have ordered, you can return it for a full refund within 14 days of receiving your order. Please note that the item must be returned in its original packaging and sealed.
Returning an Item
Please contact us to arrange your return.
Shipping Costs
You will be responsible for the cost of shipping the goods back to us. We recommend that you obtain proof of delivery from your shipping carrier, as we cannot be held responsible for goods lost or damaged in transit.
Refunds
Once we have received your returned item, we will process your refund within 14 working days. The refund will be issued to the original payment method used to place the order.
Please Note
- We cannot accept returns of items that have been used or opened.
- We cannot accept returns of items after 14 days of receipt.
If you have any questions about our returns policy, please do not hesitate to contact us.
Reviews
Being an ex-smoker, I'm not usually very good with tasting notes - however I had a filter (black, no sugar) made from this at Cracked Coffee House in Mold and I got a Blueberry hit. I bought a bag of beans and took it home and brewed up a batch about a week later. Delicious and my partner said she could taste Blueberry AND Kiwi. Highly recommended. A great example of an Ethiopian coffee.